FAQs

Below are answers to the most common questions about shopping with Omotema. If you don’t find what you need, feel free to contact us at service@omotema.com.

1. Do I need an account to place an order?

No, you can order as a guest. However, creating an account comes with great perks:
  • Enjoy a faster checkout process
  • Easily check your order status and order history
  • Get updates on new releases and exclusive promotions

2. What payment methods do you accept?

We support all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments for your convenience.

3. How secure is my online order?

Your online order is highly secure. When paying with a credit card, you’ll enter information on an SSL-encrypted web page. The encrypted data is sent directly to our credit card provider’s network for authorization — we never store your credit card information on our servers.

4. Are there any exchange rates to consider?

All transactions are processed in US Dollars. If your credit card uses a different currency, the total will be calculated based on your card issuer’s daily exchange rate on the transaction date.

5. How do I set my shipping address?

Since our website operates in English, all shipping address details (including punctuation) must be entered using the English input method. For non-English letters, use similar English alternatives (e.g., replace "ç" with "c").

6. Can I change my shipping address after placing an order?

Unfortunately, we can’t modify your shipping address once the order is processed or shipped. We recommend using your residential address (not a vacation address) — customs processing times vary, and we can’t predict how long packages may be held.

7. How long does shipping take, and how can I track my package?

Shipping time depends on the delivery option you select. Once your order ships, we’ll email you a tracking number and the relevant tracking platform link. Please note we’re not responsible for delays caused by your country’s customs department.

8. What should I do if items are missing from my order?

If any items are missing from your delivery, please contact us immediately at service@omotema.com for assistance.