Return & Refund Policy

At Omotema, we want you to love your purchase. If you’re not completely satisfied, our return and refund process is designed to be simple and straightforward.

Standard Return Policy

  • You may return unused, undamaged items within 30 days of receipt for a full refund (excluding original shipping charges).
  • Returns are free of charge for eligible items — we cover the return shipping cost.
  • During promotional periods, the return policy may vary. Please review the specific terms and conditions of the promotion before placing your order.
  • For items purchased from authorized third-party retailers, please contact the retailer directly to process returns or exchanges.

Return Process (Excludes Black Friday & Other Promotions)

  1. To initiate a return, email us at service@omotema.com with your order number and the details of the item(s) you wish to return.
  2. We will respond with a return label and step-by-step instructions for sending your item back.
  3. Follow the provided guidelines to package and ship the return — ensure items are in their original condition with all tags intact.

Damaged Items

If you receive a damaged item:
  1. Take clear photos of the damaged product and its packaging.
  2. Send an email to service@omotema.com with the subject line “DAMAGED”, including your order number and the photos.
  3. Submit your claim within 14 days of receiving the order — we will review and arrange for a replacement or full refund (including any applicable shipping costs) promptly.

Missing Items

If your order arrives incomplete:
  1. Email us at service@omotema.com with the subject line “MISSING ITEM”.
  2. Include your order number and details of the missing product(s).
  3. We will investigate and resolve the issue by sending the missing item or processing a partial refund as appropriate.